Established in 2008, MSL aims to be the UK's most respected property maintenance and FM services brand, through smart solutions - powered by people.
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At MSL, we don’t just maintain buildings - we support the people and businesses that rely on them every day. As a trusted property maintenance partner to some of the UK’s most recognised brands, we provide a full range of planned and reactive maintenance, compliance, and project services that keep estates running smoothly and safely.
Whether it's a charity shop, a retail outlet, a children's nursery, or a pub, we’re focused on performance, safety, and long-term sustainability. That means doing the job properly, with smart thinking, technical precision, and a genuine commitment to helping our clients protect their assets, cut costs, and stay compliant.
This is property maintenance done right: proactive, dependable, and always aligned with our values.
Staying ahead of problems is always better than fixing them later - and that’s exactly what our planned maintenance programmes are designed to do.
We prevent breakdowns, improve efficiency, reduce risk and keep you fully compliant with statutory requirements and SFG standards.
Operating throughout the UK, we deliver a complete solution covering all trades - from general maintenance, electrical, fire safety, HVAC, doors & shutters, and roofing - and provide a full remedial service to quickly address any issues we identify. Whether it’s a standard schedule or a tailored, data-driven plan, we help you maintain performance, protect uptime and keep critical environments safe and operational.
A well-structured planned maintenance programme not only saves money over time but also reduces downtime and creates a safer environment for your teams and customers. Our experts stay fully up to date with the latest legislation and best practice guidelines from the Institute of Workplace and Facilities Management (IWFM), ensuring your assets are maintained to the highest professional standard.
Reactive maintenance is in our DNA. It’s what MSL was built for - and after years of delivering for some of the UK’s most recognised brands, we’ve developed unrivalled expertise in keeping businesses moving when it matters most.
When something goes wrong, speed and skill aren’t optional - they’re essential. That’s why we combine our own teams of highly trained engineers with our nationwide SafePartner network, giving us the reach and flexibility to respond anywhere in the UK - from remote rural sites to the busiest city centres.
For emergencies and critical issues, we can be on site in as little as 4 hours. For less urgent tasks, we’ll be there within up to 5 days - always with the right specialist for the job.
Our agile workforce management means the right person, with the right expertise, is in the right place at the right time - 24/7/365. The result? Minimal downtime, maximum efficiency, and complete confidence that your problem will be resolved quickly and to the highest standard.
24/7/365 national coverage
4-hour emergency response
In-house engineers + accredited SafePartners covering 41k sites
All trades covered (electrical, HVAC, doors, plumbing, roofing & more)
55k reactive jobs delivered annually
Ideal for retail, charity, healthcare, hospitality, education & property management
At MSL, we offer a true one-stop-shop solution for all your project works - always delivered in full compliance with CDM Regulations 2015 and local building control requirements. From concept to completion, we manage everything with precision, care, and a commitment to long-term value.
Refurbishment of office and warehouse space
Office and store clearance and remodelling
Pre-shop fitting renovations
Re-roofing and external works
Disaster recovery and refurbishment
Dilapidations and general renovations
Whether it’s targeted improvements - like lighting upgrades or boiler replacements - or complete site refurbishments, our projects are designed to boost energy efficiency, extend asset life, and increase operational reliability.
No matter the scale, we deliver solutions that make your buildings work harder, last longer, and perform better.
We provide full national coverage across every major trade and specialist discipline, delivered through our teams and SafePartner network.
Air conditioning
Asbestos removal
Boarding & Glazing
Brickwork
Building
Electrical
Fabrication
Fences & Gates
Fire Extinguishers
Floor cleaning
Flooring
Gas Works
Graffiti Removal
HVAC
Jetting/drainage
Joinery/carpentry
Locksmiths
Painting/decorating
Pest control
Plastering
Plumbing
Roofing
Security services
Shutters & grilles
Need a fully managed, multi-trade service?
We combine in-house teams and vetted SafePartners to deliver every service you need, anywhere in the UK.
Everything we do is built on RESPECT - for our people, our customers, our communities, and the environments we work in. It’s the thread that runs through our principles and our people values, shaping how we work and how we’re known.
active participation in the places we serve
acting honestly and ethically in every decision
zero compromise in protecting people
working to minimise our impact
stronger together, always
empowering and growing our people
recognising and rewarding contribution
creating a stimulating, supportive workplace
Together, these values guide us towards our vision: to be the UK’s most respected property maintenance and FM services brand - delivering excellence with care, every day.
Dedicated people delivering smarter property care
At the centre of MSL is a team of leaders who don’t just set direction - they get involved, listen, and lead with purpose.
With decades of experience across different sectors, they bring knowledge and perspective, but it’s their shared commitment to integrity, teamwork, and doing things the right way that really makes the difference.
Approachable and hands-on, our leadership team stays connected to what matters most: supporting our people and delivering for our customers.
Managing Director
25+ Years in FM—and a Perfect Fit at MSL
Meet
Fabien
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Director
From Start-Up to Sunday Times Recognition: A Founder’s Reflection
Meet
Jeremy
Finance & HR Director
20 years of balancing people, performance, and purpose - through Finance and HR
Meet
Russell
Operations Director
From Day One to Today: Leading Service, Safety, and Community with Heart
Meet
Andy
IT Director
From IT strategy to inSYNC: Driving smarter digital solutions at MSL
Meet
Mark
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Behind MSL’s day-to-day success is a dedicated senior management team who bring deep expertise, energy, and care to everything they do. From compliance and reactive services to major projects, account management, and business development, this group plays a vital role in delivering the high standards our customers expect.
James, Lee, Mark, Paul and Siobhan each lead their areas with a hands-on approach and a shared commitment to service excellence. They work closely with the directors and wider team to keep MSL agile, responsive, and always moving forward—while staying true to the values that make us who we are.
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Let’s build a smarter, safer maintenance strategy together
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