Who we work with

MSL has proudly partnered with the British Heart Foundation since 2011, initially securing the national reactive maintenance contract through competitive tender. Over time, our role has grown to cover more than 30 planned and statutory compliance services, from fire safety and electrical testing to water hygiene.

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Following the 2020 pandemic, we supported BHF’s safe reopening by completing full certified chlorination across much of the property portfolio, which led to the addition of the L8 water risk assessment programme.

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Working within the charity retail sector brings unique challenges: balancing compliance, cost efficiency, and minimal disruption to vital fundraising activity. Our flexible, people-first approach ensures BHF’s buildings remain safe, compliant, and fully operational nationwide.

MSL began working with New Look in 2011, winning the reactive maintenance contract for the Midlands region through competitive tender. After successfully delivering on performance and reliability, we were soon trusted with the Northern region too.

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Our partnership has since expanded to include the national out of hours helpdesk Service, ensuring all stores across the UK receive seamless support once New Look’s own helpdesk closes each day.

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We’ve also introduced planned and compliance services covering fire safety and electrical testing, providing a fully integrated maintenance solution that keeps New Look’s retail environments safe, compliant, and operational around the clock.

MSL has been providing national reactive maintenance services for Pets at Home and Vets4Pets since 2017.

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Their diverse estate – combining retail stores, grooming salons, and veterinary practices, often under one roof – demands a sensitive and flexible approach. We’ve developed clear, responsive communication processes to ensure maintenance works fit seamlessly around appointment-based operations and animal care.

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Beyond day-to-day maintenance, our Projects team has delivered a range of tailored initiatives, from installing a dog run at head office to managing a nationwide drugs safe upgrade programme – all designed to keep Pets at Home colleagues, customers, and their pets safe and supported.

MSL has proudly partnered with the British Heart Foundation since 2011, initially securing the national reactive maintenance contract through competitive tender. Over time, our role has grown to cover more than 30 planned and statutory compliance services, from fire safety and electrical testing to water hygiene.

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Following the 2020 pandemic, we supported BHF’s safe reopening by completing full certified chlorination across much of the property portfolio, which led to the addition of the L8 water risk assessment programme.

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Working within the charity retail sector brings unique challenges: balancing compliance, cost efficiency, and minimal disruption to vital fundraising activity. Our flexible, people-first approach ensures BHF’s buildings remain safe, compliant, and fully operational nationwide.

MSL has proudly partnered with Marie Curie since 2021, delivering reactive and planned maintenance across retail outlets, offices, and nine hospices. Covering 50+ disciplines, our work includes mechanical, electrical, and specialist hospice equipment maintenance.

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Supporting end-of-life care environments brings unique challenges, requiring sensitivity, careful planning, and minimal disruption. MSL works closely with each hospice team to identify critical equipment, understand service needs, and maintain safe, compliant, and fully operational facilities.

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Our flexible, collaborative approach ensures Marie Curie’s buildings remain functional and supportive of their vital care mission nationwide.

MSL has supported Bupa throughout 2025, initially delivering fire door remedial and upgrade works. Following this success, our role expanded to include decorations, fire compartmentation, and building fabric reactive maintenance.

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Working within the healthcare sector brings unique challenges, ensuring resident safety, compliance, and minimal disruption is critical. MSL works closely with Bupa teams to plan and deliver projects efficiently, maintaining high standards across multiple disciplines.

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Our flexible, collaborative approach ensures Bupa facilities remain safe, compliant, and fully operational, supporting the delivery of care and wellbeing services across their estate.

MSL has provided reactive maintenance across the William Hill estate since 2010, supporting retail operations nationwide.

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In 2020, MSL and William Hill integrated their CAFM systems – inSYNC and ServiceNow – enabling jobs entered by the William Hill team to appear automatically in MSL’s system, with updates synchronised both ways. This has improved efficiency, streamlined communication, and enhanced service delivery across the estate.

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MSL also delivers project work and one-off rollouts, including recent drone surveys of all multi-storey properties.

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Our collaborative, technology-driven approach ensures William Hill’s buildings remain safe, compliant, and fully operational.

Bright Horizons joined MSL’s portfolio in early 2025 after we secured a regional tender for planned and compliance services. Since going live, our role has expanded to include reactive maintenance nationwide.

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Working in nursery environments presents unique challenges, ensuring compliance, health and safety, and minimal disruption to children’s daily routines is essential. MSL works closely with Bright Horizons teams to plan and deliver maintenance across multiple disciplines, prioritising critical tasks and adapting services to busy, operational settings.

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Our flexible, collaborative approach ensures Bright Horizons’ facilities remain safe, compliant, and fully operational, supporting high-quality care and learning for children across the country.

The Gym Group is a recent addition to MSL’s client portfolio, with MSL currently delivering building fabric reactive maintenance across their nationwide estate.

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Working in gym environments presents unique challenges - facilities are open long hours, often with high footfall and continuous use of specialist equipment, so maintenance must be carefully planned to avoid disruption to members and operations.

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Our effective mobilisation process, led by a dedicated account management team, ensures a smooth set-up and clear communication from day one. MSL works closely with the Gym Group to prioritise tasks, respond swiftly to issues, and maintain safe, fully operational facilities across all sites.

MSL secured a three-year reactive maintenance contract for two regions of the Canal & River Trust estate in 2021. Following successful delivery, the partnership expanded in 2024 with a long-term extension, elevating it to a national account.

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The Trust’s diverse estate – including offices, museums, residential properties, operational hubs, building consultancies, and canal moorings, many unmanned or in remote locations – presents unique challenges. MSL works closely with the Trust to develop tailored processes and procedures that ensure effective maintenance while respecting the protected wildlife and natural habitats on site.

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Our collaborative approach ensures the Canal & River Trust estate remains safe, compliant, and fully operational across the country.